Grantham Honda Bikes Customer Services

Vertu Honda Customer Services

At Grantham Honda Bikes we strive for excellent customer service in all areas. I would like to hear of all your feedback whether you have had exceptional customer service or have felt we could have done better.

We take this so seriously that I review all emails to ensure that we deal with your concern swiftly and I can follow it up with the relevant dealership. We are not perfect but we do strive to deliver excellence and to treat customers fairly.

In event of a concern please do not hesitate to provide us with feedback using the facilities below or call our customer services on 0844 871 1620. Customer Services operate between 9am and 5pm Monday to Friday. We will aim to respond to your feedback within 48 hours.

We are members of professional organisations who self-regulate our industry. In the event that you do not feel we have dealt with your issues appropriately and treated you fairly we would encourage you to contact one of these bodies. The RMIF (Retail Motor Industry Federation) provides a conciliation and arbitration service and can be contacted at www.rmif.co.uk. In addition, we are members of Motor Codes a self- regulatory body for the automotive sector and this provides free guidance to consumers through their website at www.motorcodes.co.uk or via their free advice line on 0800 692 0825.

I am personally committed to ensuring we build a strong business by developing long term customer relationships. We have high level of customer satisfaction as measured by our manufacturer partners and with over 1 million customers in the UK, I know the importance of making sure you are satisfied with our service every time.

Robert Forrester
Chief Executive. Vertu Motors plc

Vertu Honda Warmth

Welcome to Vertu Honda. As authorised Honda dealerships VertuHonda look forward to welcoming you into your local showroom. Here you will find a comprehensive display of new and approved used cars, together with helpful and professional sales and aftersales teams.

WARMTH is ingrained into every aspect of Vertu Honda.Originally developed by Chris Taylor, our Managing Director, it plays a vital role in ensuring your experience of Vertu Honda is a positive one and one which you will remember for all the right reasons.

WARMTH stands for:

Welcome, Alert, Responsive, Motivated, Tea & Coffee for all customers, Hospitality

WARMTH touches everything we do and helps to ensure that each and every one of our colleagues is focused on providing the very best experience when you visit your local Vertu Honda dealership.

As a customer of Vertu Honda you will be treated as a guest. You will experience, first hand, exceptional levels of customer service, from a passionate team of individuals who take a real pride in their work.

Nothing is ever too much trouble and you can be assured of a warm welcome and attentive service each and every time you visit or call.

We’ll always have the kettle on!

Frequently Asked Questions

How do I go about book a test ride?

To book a test ride with us either CLICK HERE and enter your information and we will get you booked in or call 08452 66 99 00 where one of our Sales Advisors will help you find a suitable time and date for your test drive.

How do I find a Vertu Honda Bike dealership?

To find your nearest dealership, click on the find a dealership link on the top of this page and you will find all the information you need to find your nearest Vertu Honda Bikes Dealership.

Do you buy used bikes?

Yes we do. We will expertly value your Bike and give you an honest and fair price. We won't just offer you an electronic guide price; we will take all factors into account. If you are looking to sell your bike let us help. Call Jamie Halliday on 01476 576 111